Citizen Commendations & Complaints

Commendations and Complaints

A citizen can commend an employee or file a formal complaint against an employee of this Department by letter, telephone or in person at any time.

Commendations

If you wish to commend the actions of employees of this Department, you may do so by completing a commendation form.  This form can either be mailed in or hand delivered to the Simpsonville Police Department or submitted online. You may also give a verbal commendation to any Department supervisor.

Complaints

If you believe the conduct of an employee was inappropriate and would like to file a formal complaint, you may do so by completing the complaint form.  This form can be mailed in or hand delivered or submitted online. Although it is preferred that you meet with a Supervisor, it is not necessary.

Once the complaint is received, it will be forwarded to the Support Captain for review. The complaint will be processed and forwarded to the appropriate division for investigation. During the investigation, statements will be taken from you, witnesses, and the subject employee(s). Employee investigations will remain confidential until finalized.

Once the investigation is completed, you will be notified by mail as to the result of the investigation. There are four possible findings:

Unfounded - The complaint was not based on facts, as shown by the investigation, or the incident complained about did not occur.

Exonerated - The action reported did occur, but the investigation disclosed that the actions were reasonable, lawful, and proper.

Not Sustained - There is insufficient evidence available to either prove or disprove the allegations of the complaint.

Sustained - Investigation disclosed sufficient evidence to support the allegations in the complaint.

If an employee was found to have acted improperly, the appropriate disciplinary action will be taken. Although we cannot guarantee you will be satisfied by the outcome, we do guarantee that your inquiry/complaint will be thoroughly investigated. Should you have any questions, please contact the Support Captain at 864-967-9541.

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